Tenant Frequently Asked Questions

Answers to your common questions

• Why should I rent from Turner Properties?

  We stay on top of the latest technology to make your renting experience as easy and professional as possible. We care about our Tenants and their experience while renting from Turner Properties.
  
  Easy and convenient payment options eCheck and Credit Card payments through your online account.
  
  Local dedicated staff to assist with any questions or issues with your home.
  
  Perodic property visits to ensure the home is in good condition and working order.
  
  Turner Properties is an Equal Opportunity Housing Company and a member of the National Association of Residential Property Managers (NARPM®). Our staff members adhere to a strict Code of Ethics, and to all Federal Fair Housing Laws.

  Here are a few other reasons:
  We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.

  • We are available 24 hours a day to handle emergency maintenance repairs.
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
  • All deposits that are retained by us are kept in a FDIC insured bank.
  • Tenant liability insurance policy.
  • HVAC air filter delivery directly to your door approximately every 90 days.
  • A resident rewards program that helps you earn rewards for paying your rent on time.
  • Credit building to help boost your credit score with timely rent payments.
  • $1M Identity Protection for all adult leaseholders
  • Online Maintenance portal.
  • One-time late fee or Non-Sufficient funds fee forgiveness.
  • Tenant Online portal: Access to your account, documents, communication and payment options.
  • Vetted vendor network: we find the technicians who are reputable, licensed, and insured.

• How do I apply to rent a property?

  All applications must be submitted via our secure online application system. All occupants 18 or older must apply regardless of income. The application fee is $75 per adult and is non-refundable but it is transferable to any property we manage. Make sure to include all applicants 2 most recent pay stubs or form of income as well as photo ID. It usually takes 5-7 business days to process rental applications. It can take longer depending on the response of your references.

• What items do you check on a rental application?

  We check credit, criminal background, eviction history, income verification, Photo ID and rental history check.

• If I have poor credit, foreclosure, bankruptcy or judgment does that automatically disqualify me?

  Applicants with that have negative credit, bankruptcies, foreclosures etc. will not always automatically disqualify an applicant but it does place them in a higher risk category. Occasionally we can approve a higher risk applicant with an increased security deposit. The minimum security deposit is equal to 1 month’s rent. Higher security deposits are between 1.5x to 4x one month’s rent.

• What are the lease terms?

  Our minimum lease is 12 months. We do not offer short term leases. We do offer longer leases such as 24 or 36 months.

• How do I pay my rent?

  You can make your rent payment free via our secure tenant portal at Tenant Portal . You are able to make one time Epayments or setup an automatic payment on the day you choose. Portal payments have a $5 administrative fee. We also accept money order, cashiers check and personal check $10 administrative fee. A administrative fee of $20 is charged for payments via personal check. Payments at the beginning of a lease must be made in certified funds. Please no cash payments.

• What is the late fee policy?

  Rent is due on the 1st and late on the 6th. A $75 late fee is charged if rents are not received by the 5th. An additional charge of $5 per day is assessed until the rent has been paid. WE DO NOT WAIVE LATE FEES. Fair Housing laws require that we treat all our Tenants equally. We cannot decide if one Tenant is more deserving than another of paying late charges, therefore we enforce late charges across the board. Many Tenants utilize our autoEpay feature where your rent is automatically paid. Tenants receive an email confirming payment was made. If you need assistance setting this up please contact our office.

• Returned checks or bounced Epayments

  The fee for a returned check or bounced Epayment is $50 plus late fees if the payment isn’t cleared by the 5th. The fee is also assessed if the Tenant makes an error with entering their bank account information.

• How do I submit a maintenance request?

  All maintenance requests must be submitted online via the tenant portal at Tenant Portal A work order will be created and sent directly to one of our vendors. They will contact you directly to setup service. If you have a maintenance emergency (an issue that is damaging the home or creating an unsafe environment for the tenant) you may call 803-407-8522. Tenants are responsible for payment of service calls for non-necessary requests or for not showing up for a scheduled appointment with a vendor.

• What maintenance items am I responsible for?

  Tenants are responsible for routine maintenance such as replacing HVAC filters, smoke detector batteries, light bulbs, jammed garbage disposals, clogged toilets etc. Also any maintenance item that needs repair as a result of tenant negligence or damage. Most Tenants in single family homes are responsible for maintaining their individual lawn care as well, to include watering, weeding, mowing, blowing, pruning and all general upkeep of the yard.

• Do your homes allow pets?

  Policies on animals vary from home to home. There is a one time NON REFUNDABLE $350.00 pet administrative fee per animal. If you have a pet there is an additional per pet application charge of $20 for the 1st pet & $15 for each additional pet which is administered by a third-party pet screening tool. Monthly pet administrative fees range from $30 - $50 per month per animal. The monthly pet administrative fee charge will be determined by a propriety formula that takes into account factors data such as breed, weight, vaccination records and the amount of data submitted during the pet screening process.

• Do I need approval to paint or change something in the home I am renting?

  Yes! Any and all changes or modifications to the property must be requested in writing. If paint is requested we will need brand type and color of paint. These request must be approved and sent back in writing to Tenant prior to any changes.

• Do I need renters insurance?

  Yes renters insurance is required. It is included in our industry leading Resident Benefit Package.

• What is the move out process?

  Per your lease agreement you are required to provide 60 days written notice. To give notice please login to the tenant portal at Tenant Portal select My Rentals, then click on give notice. Please remember to enter your forwarding address. Security deposits are sent 30 days after your move out date. Your security deposit cannot be used to pay your last month’s rent.